For Owners

Built for owners
who move fast

Not built for hotel chains with procurement committees. Built for people who see a problem on Monday and want it fixed by Wednesday.

The reality
You're wearing too many hats

You can't afford 24/7 staff

But guests message at all hours. A missed midnight enquiry is a booking that went to your competitor by morning.

WhatsApp is already how guests reach you

They're not using your booking form. They're messaging you directly. That channel needs to actually work.

Every new hire starts from zero

Your knowledge walks out the door with every staff change. The AI never forgets and never needs retraining.

Repetitive questions eat your day

"What time do you close?" "Do you have parking?" "Is the terrace covered?" Same questions, every day, forever.

Your team is handling the wrong things

Skilled staff answering basic FAQs is expensive and demoralising. Let them focus on the work that actually needs a human.

Complaints reach you too late

A guest posts a 1-star review before you even knew there was a problem. The AI catches it in real time and escalates immediately.

What Viva Lobby gives you
๐ŸŒ™

Never miss an enquiry

Your agent is online 24/7, 365 days a year. No sick days. No holidays. No missed messages.

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Consistent brand voice

The agent speaks the way you want it to โ€” warm, professional, on-brand โ€” regardless of who's on shift.

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Instant replies, always

Under 5 seconds. Every time. The kind of response time that builds trust and converts lookers into bookers.

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Any language, automatically

Guests message in French, Spanish, Mandarin โ€” the agent replies in kind. No separate setup required.

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See what your guests are asking

The dashboard shows you conversation trends. Real intelligence about what your guests actually want.

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Update in seconds, not days

New menu? Changed hours? Special event? Update your agent instantly. No developer, no ticket, no delay.

Routes to the right person, every time
Solo owner / one-person operation

Everything routes to you โ€” but only what you actually need to see

๐Ÿค– AI AgentHandles 90%+ of questions automatically
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๐Ÿ“ฑ Your WhatsAppOnly the things that genuinely need you. Context included.
Small team (cafรฉ, salon, restaurant)

Different questions go to different people

๐Ÿค– AI AgentAnswers, collects info
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๐Ÿ“‹ Topic routingBookings โ†’ reservations
Complaints โ†’ manager
General โ†’ front desk
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โฑ No reply in 30 min?Automatically escalates up the chain
Small hotel / multi-department venue

Department routing with time-of-day awareness

๐Ÿค– AI AgentFull Q&A layer
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๐Ÿ“‹ Department routingF&B, Rooms, Events, Concierge โ€” each with own contact
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๐ŸŒ™ After hoursFalls back to duty manager. Nobody falls through.
"We went from missing 30% of late-night enquiries to catching every single one. The agent paid for itself in the first week."
โ€” Boutique hotel owner, London (pilot client)

You make the call. We make it easy.

Book a demo and we'll build a live agent trained on your actual business โ€” free, no commitment.

Book a free demo โ†’