How It Works

From your website to
a live AI concierge

No developers. No long onboarding. Your AI agent is trained on your actual business and live in 48 hours.

The setup
Five steps to always-on guest service
1

We learn your business

Point us at your website and we scrape it automatically — menus, hours, room types, FAQs, event listings, pricing. You can also upload PDFs: price lists, policies, seasonal menus, anything you want the agent to know.

  • Website scrape
  • PDF upload
  • Manual additions
  • Multi-language
2

Your agent goes live on WhatsApp

We set up a dedicated WhatsApp Business number for your venue. Guests message it exactly like they'd message any contact — no app to download, no link to click. Just WhatsApp, which they already use every day.

  • Dedicated number
  • Your brand name
  • Your logo
  • Live in 48 hours
3

Guests get instant, accurate answers — 24/7

2am booking enquiry? Sunday afternoon table question? The AI replies in seconds, sounds like your brand, and gives accurate answers based on what you've told it. No hallucinations. If it doesn't know, it says so and offers to connect them with your team.

  • Under 5 second replies
  • Any language
  • Matches your tone
  • Honest about limits
4

Complex requests go to exactly the right person

Large group bookings, complaints, special requests — the AI collects the key details first, then routes to the right person on your team with full context. They don't start from scratch. They walk in knowing exactly what's needed.

  • Topic-based routing
  • Time-of-day rules
  • Fallback chains
  • Full context handed over
5

You see everything, control everything

A simple dashboard shows every conversation, escalation, and stat. Update your knowledge base any time — new menu, changed hours, seasonal offer. Takes seconds. No developer needed.

  • Conversation history
  • Escalation log
  • AI vs human stats
  • Instant updates
What your agent handles
🕐

Hours & availability

Opening times, last orders, holiday hours — always accurate, never outdated.

📋

Menus & pricing

Full menu knowledge including allergens, specials, and seasonal changes.

📍

Location & directions

Parking, transport links, entrance details — whatever your guests always ask about.

🎭

Events & shows

What's on, ticket links, dress code, what to expect. Perfect for venues and hotels with entertainment.

🌍

Multiple languages

Replies in the language the guest messages in. No configuration needed.

💬

Complaint first response

Acknowledges, empathises, collects details, escalates with urgency. Guests feel heard instantly.

⬆️

Upselling

Naturally suggests upgrades, add-ons, and relevant services when the conversation calls for it.

📞

Booking enquiries

Collects guest details and hands to your team — or integrates with your booking system (Phase 2).

What it doesn't do (yet)
🔗

Direct booking integration

The agent handles enquiries and collects details, but doesn't connect to booking systems like Resy or OpenTable yet. That's Phase 2. For now, it routes to your team with all the info they need.

💳

Payments

No payment collection in-chat. The agent can direct guests to your booking or payment page.

📸

Image & video responses

Text and links only for now. Sending menus as PDFs or photos isn't supported in v1.

📱

Other channels

WhatsApp only for now. Instagram DMs and SMS are on the roadmap.

Ready to see it on your business?

We'll build a live demo agent trained on your actual venue — free, no commitment.

Book a free demo →